Trauma-Informed Care Resource Center

Background

Trauma-Informed Care was introduced by American clinical psychologists Maxine Harris and Roger Fallot. This approach emphasizes that healing from trauma is not solely the responsibility of the individual, but a collective effort. All systems and services should adopt a positive and integrated approach to understanding the role and impact of trauma in people’s lives. Instead of asking “what’s wrong with you?”, this perspective encourages us to ask “what happened to you?” to better understand the experiences of trauma survivors.

Recognizing the importance of trauma-informed care, various professional service systems—including workplaces, schools, social services, the justice system, and healthcare—have actively integrated this approach into their service delivery. The Child Welfare League Foundation established the Trauma-Informed Care Resource Center to provide resources, deliver training, and promote awareness of trauma-informed care. Our goal is to extend this approach into families, schools, and communities, fostering greater understanding and support for those affected by trauma.

What We Do

• Provide training courses on trauma-informed care
• Promote public awareness and education on trauma-informed care principles

Who We Serve

• The general public
• Helping professionals

Trauma and Resilience Hotline

Background

Over the past three decades, we have gained a deep understanding of the importance of secure attachment relationships. We have also witnessed how early childhood experiences shape brain development. Neglect and maltreatment in infancy can cause trauma that has lasting effects on both physical and mental health.

This has been confirmed by the Adverse Childhood Experiences (ACE) study led by American physician Vincent Felitti, which found that about two-thirds of U.S. adolescents under 16 have experienced at least one form of childhood adversity. Such experiences can lead to serious and lifelong consequences, including depression, suicidal thoughts, substance abuse, obesity, aggression, poor academic or work performance, increased reliance on social welfare, and higher healthcare costs.

To effectively prevent and address the far-reaching effects of trauma on individuals, families, and society, CWLF established the Child Trauma and Resilience Center in 2020. Through an interdisciplinary team of medical professionals, mental health practitioners, and social workers, the center provides trauma recovery services for children and their caregivers. In 2021, CWLF further launched the Trauma-Informed Care Resource Center to promote the trauma-informed approach and build a network of resources in collaboration with schools, hospitals, and communities.

What Is the Trauma and Resilience Hotline?

The hotline is staffed by professionals from the Child Trauma and Resilience Center who offer a safe space to talk about the emotional impact of significant life events or trauma. You can call if you, your child, student, or person in your care has experienced any of the following:

• Parental or caregiver divorce, death, or serious illness
• Living with a family member who has depression or another mental illness, or who has attempted suicide
• Witnessing domestic violence
• Experiencing verbal, emotional, physical, or sexual abuse
• Frequent hunger or homelessness
• Living with someone who abuses alcohol or drugs
• Being bullied at school
• Experiencing discrimination based on race, sexual orientation, disability, or other factors

Whether these situations are happening now or if past experiences—such as during the pandemic—have triggered distressing memories, you are welcome to call. We are here to listen and support you. 

What Makes Our Hotline Unique?

• Processing emotional experiences: Offering a safe space to talk through emotions.
• Building emotional regulation skills: Social workers guide callers in recognizing and managing emotions and share techniques for parents to co-regulate with their children.
• Connecting to a resource network: Providing trauma care resources to relevant professionals. 

Who We Serve

• The general public
• Related professionals, such as teachers, social workers, and counselors

Contact Us

☎️ Toll-Free Hotline: +886-800-250585
🌐 Trauma-Informed Care Resource Website