Hotlines
Child Hotline
Background
We are committed to promoting the welfare of children and adolescents and fostering child welfare within society. We aim to provide for children’s basic needs and ensure they feel cared for. Since April 2002, we have been operating the first national hotline for children, known as Child Hotline. Our trained social workers and volunteers take shifts to listen to children’s voices, help them express their emotions, clarify their difficulties, and answer a variety of questions. Child Hotline is a phone service specifically dedicated to children. Our goal is to provide companionship, reflect on the challenges they face, listen to their stories, and understand their needs and experiences from their perspective.
What We Do
- By providing a way for children to express their emotions, we help them lighten their mental burden and receive mental support
- By providing timely instructions, we help children resolve difficulties and refer them to appropriate services when needed
- We provide training for hotline volunteers to enhance their knowledge about empowering and educating children, enabling them to offer professional services
Who We Serve
Children up to grade 6 (under age 12) across TaiwanYouth Hotline
Background
“What if I have a disagreement with my best friends?” “Which school should I choose to attend?” “I really dislike it when my parents fight with each other.” “I like a classmate from the next classroom―should I let that person know?”
As teenagers’ transition into adulthood, their bodies and minds are developing rapidly. Despite facing numerous challenges that can lead to confusion, adults often ask, “Have you finished your readings and assignments? How’s your exam going?” These types of conversations can prevent teenagers from expressing their feelings to parents, teachers, and caregivers.
If adults don’t have the time to listen to what you want to say, we are here to listen to your words! We are ready to take your call and hear your thoughts about anything that matters to you!
“Youth Hotline speaking. Hi, I’m the volunteer today. What’s on your mind?”
Who We Serve
Children between the ages of 12 to 18 throughout Taiwan
Contact Us
🌐Youth Hotline Facebook pageTrauma and Resilience Hotline
Background
Over the past three decades, we have gained a deep understanding of the importance of secure attachment relationships. We have also witnessed how early childhood experiences shape brain development. Neglect and maltreatment in infancy can cause trauma that has lasting effects on both physical and mental health.
This has been confirmed by the Adverse Childhood Experiences (ACE) study led by American physician Vincent Felitti, which found that about two-thirds of U.S. adolescents under 16 have experienced at least one form of childhood adversity. Such experiences can lead to serious and lifelong consequences, including depression, suicidal thoughts, substance abuse, obesity, aggression, poor academic or work performance, increased reliance on social welfare, and higher healthcare costs.
To effectively prevent and address the far-reaching effects of trauma on individuals, families, and society, CWLF established the Child Trauma and Resilience Center in 2020. Through an interdisciplinary team of medical professionals, mental health practitioners, and social workers, the center provides trauma recovery services for children and their caregivers. In 2021, CWLF further launched the Trauma-Informed Care Resource Center to promote the trauma-informed approach and build a network of resources in collaboration with schools, hospitals, and communities.
What Is the Trauma and Resilience Hotline?
The hotline is staffed by professionals from the Child Trauma and Resilience Center who offer a safe space to talk about the emotional impact of significant life events or trauma. You can call if you, your child, student, or person in your care has experienced any of the following:
- Parental or caregiver divorce, death, or serious illness
- Living with a family member who has depression or another mental illness, or who has attempted suicide
- Witnessing domestic violence
- Experiencing verbal, emotional, physical, or sexual abuse
- Frequent hunger or homelessness
- Living with someone who abuses alcohol or drugs
- Being bullied at school
- Experiencing discrimination based on race, sexual orientation, disability, or other factors
Whether these situations are happening now or if past experiences—such as during the pandemic—have triggered distressing memories, you are welcome to call. We are here to listen and walk alongside you.
What Makes Our Hotline Unique?
- Processing Emotional Experiences: Offering a safe space to talk through emotions.
- Building Emotional Regulation Skills: Social workers guide callers in recognizing and managing emotions and share techniques for parents to co-regulate with their children.
- Connecting to a Resource Network: Providing trauma care resources to relevant professionals.
Who We Serve
- The general public
- Related professionals, such as teachers, social workers, and counselors
Contact Us
☎️ Toll-Free Hotline: +886-800-250585
🌐Trauma-Informed Care Resource Website
⬛ Read more:
【Hotline Services】Reconnecting Children and Parents Through Support Networks